f you wish to return your order or any part of it, you can do so up to 30 days after receipt of the goods. Please note the following points:
1. packaging and condition of the goods
Please pack the products well to avoid damage in transit. It is best to use the package and packaging materials that you received from us. Please make sure that the returned items are unused and in their original condition. Products that are returned to us broken or used cannot be refunded.
2. franking the return
We will gladly provide you with a pre-franked parcel label free of charge, which you can print out yourself. We will cover the costs for you (only available in Germany)!
And it's as simple as this:
- Go to our DPD returns portal
- Enter your postcode and order no.
- You will shortly receive an e-mail with the link to the parcel label.
- Print out the parcel label, stick it on and hand it in at a DPD Parcel Shop.
The refund will be made once your return has arrived, using the payment method you chose to pay for the order.
If you are not from Germany, please send the goods to this address:
Pinnisi Schwarz GbR
If you have any questions about returns, please send us an email.